Services03 Missed-call text back
A missed call. A prompt text-back.
A text-back follows a missed call or web enquiry, using agreed rules to capture details and help with booking. Live phone answering is a separate service.
$400 flat setup, from $149 a month
How it works
Understand the missed enquiries
We review your call pattern and agree what the service should handle. If a measurement trial is useful, its duration and any costs are agreed before activation.
Set the reply and handoff rules
We agree the messages, booking permissions and when an enquiry needs your team. Setup and testing dates depend on access to your phone and booking systems.
Review the results
You can see the enquiries captured and review whether the service is helping. Changes to the rules are agreed with you.
What it costs
$400 flat setup, from $149 a month
Month to month, cancel anytime. Activation timing is agreed after access and setup requirements are confirmed.
The price depends on the work we agree. The free hour helps us discuss fit and the next step. Scope and price are agreed before paid work begins.
What moves the number
- Call volume and after-hours coverage
- Text-back only, or booking and reminders too
- Adding voice answering later
Will it sound like a robot?
It's a text-back, not a robocall, and every template is one you approved. Live AI phone answering is a separate service, with its own setup and monthly price.
Who is this for?
Anyone whose phone is how work arrives: trades, shops, salons, clinics, agents, restaurants. Explore the related services linked below.
You work directly with me.
I'm Chris Patten: eighteen years leading technology as VP, IT and CIO, a finance and accounting background, and experience building and selling my own business. You work with me directly, and I have no software to sell you.
Running costs and ongoing support
Before you commit, the proposal separates implementation from recurring costs: hosting, software subscriptions, usage charges, monitoring and support where applicable. It also sets the included maintenance or change allowance, response expectations and how additional work is priced.
We agree who owns each account, who operates the system after handover and how issues are escalated. Ongoing monitoring or incident response is included only where specified in the agreement.