For your businessAuto repair

The phone rings. You're under a hood.

A text-back follows a missed call, using agreed rules to capture the details and help with booking. Activation timing is agreed after your setup review.

Book a free hour

One free hour in your business. No obligation.

01

The missed-call rescue

Heads down on a brake job while the phone rings out to voicemail. Peak season backlog means the counter phone is the last thing anyone grabs. The dealership has a service desk. You have whoever's hands are clean.

$400 setup, from $149 a month

Month to month after setup. Cancel anytime.

  • A text-back follows a missed call or web enquiry, using agreed rules to capture details and help with booking. Live phone answering is a separate service.
  • After-hours and weekend enquiries get a text back while you're closed.
  • Activation timing is agreed after access and setup requirements are confirmed.
  1. 01

    Count the misses

    We review your call patterns. Any measurement trial and its terms are agreed before activation.

  2. 02

    Turn on the text-back

    We agree the messages, booking permissions and when an enquiry needs your team.

  3. 03

    Fill the bays

    The captured enquiries show up where you can see them, so you can review whether the service is helping.

How the work connects

Capture the request while the team is busy.

Illustrative missed-call conversation for a repair shop.

  1. Customer calls

    The technician is working and cannot pick up.

  2. Your shop

    Sorry we missed your call. Tell us what your vehicle needs and the team will follow up.

  3. Service advisor

    Reviews the request and confirms the next step with the customer.

No automated diagnosis, quote or booking promise unless it is explicitly supported and approved.

02

You work directly with me.

I'm Chris Patten. I spent eighteen years leading technology as VP, IT and CIO, then built and sold my own business. Headway is me bringing that to local businesses like yours. I have no software to sell you, and you deal with me rather than a team.

18 yearsleading technology as VP, IT and CIO
Built and soldmy own company, 2023
"My counter person answers the phone."

During open hours, mostly. After hours, lunch and the Saturday rush are where the count gets interesting, which is why we start by reviewing your call patterns.

03

Automated, with a hand on the wheel.

We agree the messages, booking permissions and when an enquiry needs your team. I stay accountable for the work we agree.

Other trades I write for

The same senior partner, in your trade's language.

Clinics

Follow up missed enquiries using messages and booking permissions agreed with your team. Message scope and data handling are agreed before activation.

Hospitality

A text-back follows a missed reservation call and helps the guest book. For restaurants, inns and resorts around Georgian Bay.

Personal services

A text-back follows a missed call and helps the customer book. $400 setup, from $149 a month, activation timing agreed after setup review. Collingwood and Barrie.

Professional practices

One free hour to discuss your firm's systems, pain points and a practical next step. Senior technology advice for firms in Simcoe and Grey.

Real estate

Text-back follow-up for enquiries, with showing requests and handoff rules agreed before activation. For agents, teams and property managers in Collingwood, Wasaga and Barrie.

Trades

A text-back follows a missed call or web enquiry and helps the customer book. $400 setup, from $149 a month, activation timing agreed after setup review. Collingwood and Simcoe County.