For your businessClinics
After hours, your phone goes to voicemail.
Follow up missed enquiries using messages and booking permissions agreed with your team.
One free hour in your business. No obligation.
After-hours enquiry follow-up
Evening and weekend enquiries sit in voicemail until someone has a spare minute. The recall list is full of patients who should have rebooked months ago. Any patient messaging has to respect the privacy rules you answer to.
$400 setup, from $149 a month
Month to month after setup. Group clinics: start with the free 1-hour assessment below.
- A text-back follows a missed call or web enquiry, using agreed rules to capture details and help with booking. Live phone answering is a separate service.
- If you want recall or reminder follow-up, we agree the scope, permissions and cost before adding it.
- Before any patient messaging is enabled, we agree the message rules and data handling requirements.
- 01
Map the rules
We agree exactly what can be sent, to whom, and when. You approve every template.
- 02
Turn on capture
After-hours enquiries get a text back that captures the details instead of sitting in voicemail.
- 03
Work the recall list
If recall follow-up is included in the agreed work, review whether contacted patients rebook.
Administrative help, with clear boundaries.
An example workflow to review with the clinic before activation.
Agree the rules
Permitted purposes, access and approved templates.
Handle the enquiry
Use the agreed administrative message and booking route.
Escalate
Clinical questions and exceptions go to appropriate staff.
Review the record
Check the agreed communication and access history.
Do not send patient records through this website. Data handling requires a separate agreement before access.
You work directly with me.
I'm Chris Patten. I spent eighteen years leading technology as VP, IT and CIO, then built and sold my own business. Headway is me bringing that to local businesses like yours. I have no software to sell you, and you deal with me rather than a team.
"Our EMR already does reminders."
Keep what your system already does well. If enquiry follow-up is still a problem, start there.
Automated, with a hand on the wheel.
We agree the messages, booking permissions and when an enquiry needs your team. I stay accountable for the work we agree.
Running a group clinic?
The free hour is a chance to discuss your biggest pain points, see whether I can help and explore a high-level direction.
Other trades I write for
The same senior partner, in your trade's language.
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Professional practices
One free hour to discuss your firm's systems, pain points and a practical next step. Senior technology advice for firms in Simcoe and Grey.
Real estate
Text-back follow-up for enquiries, with showing requests and handoff rules agreed before activation. For agents, teams and property managers in Collingwood, Wasaga and Barrie.
Trades
A text-back follows a missed call or web enquiry and helps the customer book. $400 setup, from $149 a month, activation timing agreed after setup review. Collingwood and Simcoe County.