Field notes

Practical answers to technology questions, with checks you can use in your own business.

  1. What small business owners need to know about AI

    A plain explanation of what AI can and cannot do for an owner-operated business right now, what it is worth spending money on, and what to leave alone.

    September 2026

  2. Why your business tools do not talk to each other, and what it costs

    How an owner-operated business ends up with four systems holding different versions of the same customer, why it happens, and the order to fix it in.

    September 2026

  3. What happens to the enquiries that come in after you close

    How to check what happened to your missed calls and decide whether text-back is worth trying.

    September 2026

  4. The free AI training the government is paying for

    What the free government AI courses actually are, who they are for, when they open, and what else is free while you wait.

    September 2026

  5. What people find when they look you up

    What a local search result for your business is made of, which parts you control, which parts Google and your customers write, and the one thing to check first.

    September 2026

The date shows the month every claim in that piece was last checked against its source.