For your businessProfessional practices
Your tools, pulling in the firm's direction.
A free discovery conversation about the work your systems make harder, and where a practical improvement could help.
One free hour in your business. No obligation.
Start with a free discovery hour
Bring your biggest pain points and involve the people who work with the systems. We discuss what is getting in the way, what you have tried and what a better result would look like.
If I can help, I outline a high-level direction and the questions still to answer. A detailed audit or implementation estimate may require a separately agreed paid investigation or pilot.
The first hour is free, with no obligation. Any paid next step has an agreed scope, price, timeline and acceptance criteria.
From first enquiry to a coordinated matter.
An illustrative connection plan for a professional practice.
Intake
Collect only the information needed to route the enquiry.
Workspace
Documents and requests reach the appropriate people.
Calendar
The agreed meeting or follow-up becomes visible.
Accounts
Approved billing information reaches the accounting workflow.
Access, retention and professional obligations shape the implementation.
You work directly with me.
I'm Chris Patten. I spent eighteen years leading technology as VP, IT and CIO, then built and sold my own business. Headway is me bringing that to local businesses like yours. I have no software to sell you, and you deal with me rather than a team.
"We already have an IT guy."
Keep them. This isn't IT support. It's the layer between your goals and your tools that nobody currently owns: what to buy, what to kill, what to connect.
Automated, with a hand on the wheel.
Where AI fits into your systems, I bring it in with guardrails: a human in the loop, and nothing goes live that you haven't approved. The free hour is a chance to discuss your biggest pain points, see whether I can help and explore a high-level direction.
Other trades I write for
The same senior partner, in your trade's language.
Auto repair
A text-back follows a missed call at your shop and helps the customer book. $400 setup, from $149 a month, activation timing agreed after setup review. Simcoe County and Georgian Bay.
Clinics
Follow up missed enquiries using messages and booking permissions agreed with your team. Message scope and data handling are agreed before activation.
Hospitality
A text-back follows a missed reservation call and helps the guest book. For restaurants, inns and resorts around Georgian Bay.
Personal services
A text-back follows a missed call and helps the customer book. $400 setup, from $149 a month, activation timing agreed after setup review. Collingwood and Barrie.
Real estate
Text-back follow-up for enquiries, with showing requests and handoff rules agreed before activation. For agents, teams and property managers in Collingwood, Wasaga and Barrie.
Trades
A text-back follows a missed call or web enquiry and helps the customer book. $400 setup, from $149 a month, activation timing agreed after setup review. Collingwood and Simcoe County.