HeadwayPrivacy policy
Privacy policy
This policy explains what personal information this website collects, why, and what happens to it. It is written to be read, not skimmed past.
Effective date: September 11, 2026
Choose the route you want to understand.
A navigation guide to the disclosures below.
Website form
Vercel processes the submission; Resend delivers email; Twenty CRM stores the enquiry.
Phone call
During office hours, Twilio rings my own phone first. If I do not pick up, ElevenLabs answers and announces recording and transcription.
Calendar booking
Headway's booking handler on Vercel receives the form details and forwards them to Cal.com.
See "Where it goes" for providers and processing locations, and "How long I keep it" for retention. This guide does not replace the policy.
What I collect
When you submit a form on this site (the contact form or a booking form), I collect what you type: your name, your business name, your email address, your phone number if you provide it, your message, and your answers to the three booking questions about your business (how many people work in it, roughly what it spends on software each month, and when you would want to act). If you call (705) 999-6126, our AI answering service may record and transcribe the call to help me follow up. The booking form also collects your chosen appointment time, meeting preference, address for an in-person meeting, any notes you provide and your acceptance of the booking terms. Headway receives these details through its booking handler and forwards them to Cal.com to arrange the appointment.
That is it. There are no accounts, no payment processing, and no advertising trackers or third party pixels on this site. The only analytics is the self-hosted page-view counter described below, and it does not identify you.
Why I collect it
One reason: so I can respond to you about the enquiry you sent. I use your contact details to reply, to schedule the assessment you asked about, and to follow up on that conversation. The booking answers help me show up prepared.
I do not sell, rent, or share your information with anyone for marketing. I do not add you to a mailing list you did not ask for. Any commercial email I send complies with Canada's Anti-Spam Legislation (CASL) and will always include a working unsubscribe.
Where it goes
When you submit a form, your information is handled by a small set of service providers that make this website work:
- Vercel
- hosts the website and processes the form submission.
- Resend
- delivers the enquiry to my inbox by email, and sends you a single instant confirmation of your enquiry if you provide an email address.
- Twenty CRM
- self-hosted on Canadian infrastructure I control, stores the enquiry so I do not lose track of your conversation.
- Twilio
- carries calls to (705) 999-6126. During office hours it rings my own phone first. If I do not pick up, or you call outside office hours, Twilio connects you to the answering service below. It also carries requested booking or contact texts and booking confirmations. If urgent text alerts to Chris are enabled, an alert may include your phone number, the reason for the call and a short summary.
- ElevenLabs
- runs the AI assistant that answers calls to (705) 999-6126 when I do not, and records and transcribes those calls so I can follow up on what was discussed. The assistant tells you this at the start of every call it answers. A call I answer myself is not recorded or transcribed. Recordings are kept for 90 days and then deleted.
- Cal.com
- powers the "Pick a time" calendar embedded on this site. Headway's booking handler, hosted on Vercel, receives and validates the form details, then forwards them to Cal.com. This handler does not write booking details to Headway's database. Cal.com receives the appointment details and the record of your acceptance of the booking terms.
A note on where your information goes. Vercel, Resend, Twilio, ElevenLabs, and Cal.com are all US companies. When you submit a form, call (705) 999-6126, or book a time through the calendar embedded on this site, your information is processed by them and may be stored on servers outside Canada, which means it is subject to the laws of that country, including the possibility of access by its authorities. Twenty CRM, the system where your enquiry actually lives once received, runs on infrastructure Chris controls in Canada. That is the copy I control and the one I delete on request, along with my inbox copy; short-lived copies in the providers' own delivery, call, and booking logs expire on their schedules, not mine. I use US-based providers for the parts of the site that need to be fast and reliable, and this page says exactly where things sit.
The site also uses a self-hosted analytics tool, running on infrastructure I control, to count page views. It does not identify you personally.
How long I keep it
I keep enquiry records, call transcripts, and booking details while the conversation is live and for a reasonable period afterwards for business records. If you want your information deleted, ask (contact below) and I will delete it from the CRM and my inbox, subject to anything the law requires me to keep.
Your rights
Under Canadian privacy law (PIPEDA) you can ask me at any time:
- what information I hold about you,
- to correct it, or
- to delete it.
Email hello@headwaydigital.ca or call (705) 999-6126 and I will handle it personally. There is no privacy department here. It is me.
Health information (for clinics)
If your business handles personal health information under PHIPA, do not include patient information in a form submission. When Headway works with a clinic, data handling is covered by a written agreement before any access happens, including acting as an agent or service provider under PHIPA where that applies.
Changes
If this policy changes, the new version appears here with a new effective date.
Questions:hello@headwaydigital.ca