For your businessTrades
On a ladder when the phone rings?
A text-back follows a missed call, using agreed rules to capture the details and help with booking. Activation timing is agreed after access and setup requirements are confirmed.
One free hour in your business. No obligation.
The missed-call rescue
The phone rings while you're halfway through a job, and you can't always stop to answer. Quotes and invoices pile up at 9pm because the day went to the actual work. The competitor with worse work but faster callbacks keeps winning the job.
$400 setup, from $149 a month
Month to month after setup. Cancel anytime.
- A text-back follows a missed call or web enquiry, using agreed rules to capture details and help with booking. Live phone answering is a separate service.
- It captures the details, helps the customer book into your calendar, and sends the details to you.
- Activation timing and staff guidance are agreed after setup requirements are confirmed.
- 01
Count the misses
We review your call pattern and agree whether a measurement trial would be useful, including its duration and costs.
- 02
Turn on the text-back
We agree the messages, booking permissions and when an enquiry needs your team.
- 03
Review what gets captured
You can see the enquiries captured and review whether the service is helping.
Show the work. Make the enquiry clear.
Seguin Property Care: a real local service website.
Visit the project Service fit
Help the customer recognize the work they need.
Clear contact
Give them a direct route to request the next step.
Website example. The screenshot does not depict an automated text-back system.
You work directly with me.
I'm Chris Patten. I spent eighteen years leading technology as VP, IT and CIO, then built and sold my own business. Headway is me bringing that to local businesses like yours. I have no software to sell you, and you deal with me rather than a team.
"I do not miss that many calls."
We can review your call pattern before committing. If a measurement trial is useful, we agree its duration, cost and cancellation terms before it starts.
Automated, with a hand on the wheel.
We agree the messages, booking permissions and when an enquiry needs your team. I stay accountable for the work we agree.
Other trades I write for
The same senior partner, in your trade's language.
Auto repair
A text-back follows a missed call at your shop and helps the customer book. $400 setup, from $149 a month, activation timing agreed after setup review. Simcoe County and Georgian Bay.
Clinics
Follow up missed enquiries using messages and booking permissions agreed with your team. Message scope and data handling are agreed before activation.
Hospitality
A text-back follows a missed reservation call and helps the guest book. For restaurants, inns and resorts around Georgian Bay.
Personal services
A text-back follows a missed call and helps the customer book. $400 setup, from $149 a month, activation timing agreed after setup review. Collingwood and Barrie.
Professional practices
One free hour to discuss your firm's systems, pain points and a practical next step. Senior technology advice for firms in Simcoe and Grey.
Real estate
Text-back follow-up for enquiries, with showing requests and handoff rules agreed before activation. For agents, teams and property managers in Collingwood, Wasaga and Barrie.