Need IT support? I'll source and manage the MSP for you.
The right provider, the right contract, and someone on your side holding them to it.
The right provider, the right contract, and someone on your side holding them to it.
I shortlist providers that match your size and stack, and translate the pitches. Fair pricing around here runs roughly $100 to $200 per user per month for real coverage.
Response times in writing, what's actually monitored, who owns the passwords, how they report, and how you leave. Agreed before signing, not discovered after.
Quarterly reviews against the contract, incidents tracked, renewals negotiated. Usually part of the fractional partner arrangement, so the provider always knows someone technical is watching.
No. The help desk and monitoring stay with the MSP; that's their job and they're built for it. My job is making sure you have the right one at a fair price, and that someone on your side is checking the work.
Sourcing is part of the assessment when support is in scope. Ongoing vendor management usually lives inside the fractional partner retainer. Vendor-neutral either way: I recommend the provider that fits, and I'm happy to work with one you already have.
Not at all. A contract and performance review of the current provider is often the fastest win in the whole assessment.
I'm Chris Patten: 18 years as a CIO, an accountant by background, grew a company from $1M to $69M, built a platform that did $110M+, and built and sold my own business. You work with me directly, and I have no software to sell you.
You talk, I listen, and I tell you honestly whether I can help, including "you don't need me for this." If we go further, the assessment is guaranteed and credited against your first project.