ServicesAI consulting

Hand the busywork to an agent. Keep the judgment.

An agent takes one job off your plate, works within limits you approve and hands anything sensitive to a person. Start with the job that costs you the most.

Book a free hour

Text-back $400 setup, from $149 a month. Live answering $1,500 setup, from $499 a month.

The jobs

AI phone answering

Answers live, says it is an AI, books within the permissions you approve and hands sensitive calls to your team. $1,500 setup, from $499 a month.

Missed-call text-back

A text follows a missed call, using agreed rules to capture the enquiry. A separate offer from live answering. $400 setup, from $149 a month.

Estimate follow-up

Every open estimate gets a call and text on your schedule, until the job closes or the customer says no. $900 setup, from $299 a month.

Workflows between your systems

Moving data between systems and sending follow-ups, with a person checking where judgment matters. From $1,500 per workflow.

Apps and portals

Web apps, portals and mobile apps when an existing product will not do. Typically $8,000 to $25,000+.

How the work connects

Remove the retyping. Keep the decisions.

An example of a controlled automation, scoped to your systems.

  1. Capture

    An approved source supplies the enquiry, document or task.

  2. Prepare

    Automation extracts, organizes or drafts the next action.

  3. Review

    A person checks exceptions and approves consequential changes.

  4. Record

    The approved result reaches the destination with the agreed activity history.

Access, approval points and failure handling are part of the design.

How it starts

  1. Teach it your business

    We agree what it can say, book and send. You approve the scripts and limits before activation.

  2. Turn it on gently

    Start small, review real results and tighten it together.

  3. Let it take the job

    It works inside the rules you approved. Anything outside them goes to a person.

What you can trust

Says it is an AI
whenever it speaks or writes to a customer.
You own it
the number, the accounts and the rules.
Canadian law followed
PIPEDA for privacy and CASL for any text or email it sends.

The phone agent is the one you can try today. Open the assistant and ask it to call your phone.

Start with a free hour to discuss fit and the next step. Scope and price are agreed before paid work begins.

Chris Patten, founder of Headway

You work directly with me.

I'm Chris Patten: eighteen years leading technology as VP, IT and CIO, a finance and accounting background, and experience building and selling my own business. I have no software to sell you.

18 years
leading technology as VP, IT and CIO
Built and sold
my own company, 2023
Simcoe County
based, working across Simcoe & Grey Counties